Delivery & returns

Delivery policy

Delivery is free for purchases over €50 in European Union countries, Switzerland, the United Kingdom and Monaco.
Delivery is free from 110€ of purchase for the rest of the world.

Delivery costs for a purchase of less than €50 in France, Belgium, Luxembourg, Germany and Spain are €7 .
Delivery costs for a purchase of less than €50 in countries in the rest of the European Union, United Kingdom, Switzerland amounts to €12.
Delivery costs for a purchase of less than €110 in Canada, USA and the rest of the world are €25 .

Return policy

Have you discovered your perfume sample and you're not sure if it's right for you? No worries: the return of 50 and 100 ml bottles is possible within 15 days if the box of your bottle has not been opened and is in impeccable condition ✨

Returns made from mainland France are free!

In the case of a return made from abroad, the shipping costs remain your responsibility.

You can download your return label by clicking on this link: www.retour.sympl.fr

All you then need to do is drop off the package at the post office. Just remember to pack the bottle well so that it is not damaged during transport 🖤

Finally, it is not possible to return a 15ml bottle, a discovery set or a gift box.

If you need help, don't hesitate: you can send us an email to: hello@bastilleparfums.com