Refund policy

Bastille is committed to providing you with quality Products that comply with the descriptions and photos. Despite this, if you are not satisfied with your order, as a consumer you have the legal right to withdraw from a contract within fourteen (14) days of receipt of the Products without having to justify your reasons or pay any penalties. In the event of an order for several Products delivered separately, the fourteen (14) day withdrawal period applies from the date on which you receive the last item.

You must return the Products in the same conditions as those in which you received them (new, unused and unopened condition, and in their original packaging), free of charge if you are in metropolitan France, and within fourteen (14) days following the sending of the return label which will be automatically sent to you. In the case of a return made from abroad, the shipping costs are at your expense.

To request an exchange or a return, you must download your mailing label by clicking on the link: " www.retour.sympl.fr " then indicating your email or telephone number, as well as your order number. Bastille will inform you of the procedure to follow and our team will be happy to help you if necessary.

Bastille reserves the right to refuse the return, refund or exchange of any Product which has not been received within this period, or which is unfit to be marketed in new condition (e.g. Product returned incomplete, spoiled or damaged). In accordance with current legislation, the right of withdrawal cannot be exercised for Products opened by the customer or those that have been personalized at the customer's request: this is the case for our engraved bottles and gift boxes.

Bastille will make the refund within fifteen (15) working days of receipt of the returned Products, by crediting your payment card. Only our customers are entitled to a refund: if you are the lucky recipient of a gift Bastille, you will not be entitled to a refund, but you may be offered an exchange.